Frequently Asked Questions
Everything you need to know about shopping with MUD.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
At MUD, we prioritize the planet. 85% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.